A common practice in most businesses
is to hire companies to deliver their products thereby minimizing their delivery and
transportation cost and substantially limiting their liability. This is a practice
very commonplace in the aquaculture industry.
At Dunn's Fish Farms, you have
our guarantee that your fish will always be shipped on our delivery trucks by competent
trained professionals. We never, under any circumstances, hire any other firms or
individuals to deliver your fish to you.
We believe the professionalism
and dependability of the delivery personnel and the equipment we use to make your
delivery, is as important as the quality of our fish. This commitment is evident in
Our fish delivery trucks are all late
model dependable trucks equipped to haul only fish. All of these trucks are equipped
with GPS Tracking Systems which allows our dispatchers to monitor and communicate
via satellite with the fish delivery personnel every step of the way. Our maintenance crew
goes through each one of these trucks before and after every delivery to insure that
each load makes it to the next destination in a safe, timely manner.
The Maintenance Supervisor must
first review an electronic Maintenance Report generated from the truck by the delivery
personnel. This report will contain information pertaining to all safety issues concerning
the fish transport equipment and any mechanical and safety issues regarding the truck
and trailer as well. After verifying all information in the Maintenance Report, the
Maintenance Supervisor must then go through an extensive preventative maintenance
check list for all the fish transport equipment as well as for the truck and trailer.
In our ongoing commitment to our customers we will exceed all standards in the industry
to insure the highest quality of products and services available on the market today.
All fish deliveries are accomplished
in one of two ways, either by Route Trucks or by Special Fish Delivery Trucks. The most
common delivery method is via our Route Trucks. After you place your order, you can
meet our Route Trucks at one of over 1000 distribution points throughout Texas,
Oklahoma, Louisiana, Kansas, North Carolina, South Carolina, Mississippi, Alabama,
Missouri, Arkansas, Nebraska, and New Mexico.
The dates and times on these deliveries
are determined weeks in advance. Once you meet with our delivery personnel, your fingerling
fish will be individually counted into 18" x 32" plastic bags with water, and then
topped off with oxygen and tied off at the top. The fish are bagged according to how
long it will take you to reach the pond site. These bags are lightweight and can be
easily transported in a car. At the time of purchase, you will receive written instructions
on how to acclimate the fish into your pond. This is a simple process that is repeated
by our customers thousands of times per year with tremendous success.
Special Fish Delivery Trucks
are reserved for larger orders. On Special Deliveries we come directly to the pond
site and put your fish in ourselves.
The driver will arrive
at a predetermined time approved by you. Upon arrival we will begin acclimating the
water in the transport tanks to the water in your pond.
This process will help
to equalize the water temperature and the PH level. Once this is completed, we will
begin transferring the fish into your pond. Rather than shoot the fingerling fish
into the pond through pipes, we prefer to transfer the fish in a manner that we believe
is safer for the fish, and at the same time allows the customer to view all of the
fish. This is accomplished by moving the fish from the transport tanks into buckets
a few at a time. The buckets are then moved to the pond where they will be slowly
acclimated again to insure full survival.
This process is repeated
until all of the fish have been transferred. Although this process is slower than
conventional methods, we feel it is more complete and less stressful on the fish at
such a critical time during the delivery process.
Once the fish delivery process
is complete we want to continue working with you on the management of your pond or
lake for years to come.
Whether you are in need of pond
and lake supplies, additional fish, or maybe you have questions or concerns about the
management of your pond and lake, we want to be there for you.
Our consultants have a combined
80 years of experience in the aquaculture industry and are always willing to help.
At Dunns Fish Farms, we know our success is directly related to your satisfaction.